They state that MacBook, MacBook Pro and MacBook Air models with this style of keyboard are prone to sticky and unresponsive keys as well as response issues caused by dust and debris build-up beneath the keys.Īccording to the lawsuit, Apple often replaced customer butterfly keyboards with… more butterfly keyboards, leaving affected MacBooks susceptible to the same problems they were before they entered its keyboard service programme. The decision came in response to complaints that have plagued the butterfly keyboard since it was first introduced in 2015.
Davila declared that Apple must address the claims that its troubleshooting programme neglected to provide an “effective fix” for issues caused by its faulty keyboard design and that the company did not fully compensate customers for the subsequent repair costs (via Reuters). US District Judge Edward Davila made the ruling on Monday.
Apple’s bid to kill off a class action lawsuit concerning its infamous butterfly keyboard has been dismissed by a federal judge.